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Leadership. Travel. Growth. Real life.

Stories, lessons, experiences, and reflections from the different parts of life I am intentionally building.

Sabrina Kahokulani Sergeant 8/6/26 Sabrina Kahokulani Sergeant 8/6/26

What 16 Years in Customer Experience Taught Me About Leadership

Sixteen years in customer experience taught me that leadership is not just about strategy, metrics, or results. It is about building trust, empowering people, staying calm in the hard moments, and creating the conditions for others to succeed.