The Latest

Leadership. Travel. Growth. Real life.

Stories, lessons, experiences, and reflections from the different parts of life I am intentionally building.

Sabrina Kahokulani Sergeant 9/1/26 Sabrina Kahokulani Sergeant 9/1/26

Sometimes the Solution Is Changing Who Is in the Room

Eight vendors. Eight QBRs. Sixteen meetings once you counted the meetings before the meetings. The problem was not the number of partners. It was that we were asking them to help deliver one customer experience while managing them as separate relationships. Here is what changed when we brought everyone into the same room.

Sabrina Kahokulani Sergeant 8/11/26 Sabrina Kahokulani Sergeant 8/11/26

Alignment Looks Different Up Close

A solution can make perfect sense from 30,000 feet and still look very different to the people using it every day. Here’s what a trip to Colombia taught me about partnership, perspective, and getting closer to the work.

Sabrina Kahokulani Sergeant 8/6/26 Sabrina Kahokulani Sergeant 8/6/26

What 16 Years in Customer Experience Taught Me About Leadership

Sixteen years in customer experience taught me that leadership is not just about strategy, metrics, or results. It is about building trust, empowering people, staying calm in the hard moments, and creating the conditions for others to succeed.